Voice Trade Privacy Policy

Last Updated: August 1, 2025

11178365 Canada Corporation operating as Voice Trade is committed to protecting your privacy and handling your personal information transparently and securely. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Who We Are

Voice Trade is a service provided by 11178365 Canada Corporation, located at [Your Business Address].

For any privacy-related queries, you can reach us at:

• Email: [email protected]
  Phone: 1-877-331-6141

Our designated Privacy Officer is responsible for ensuring compliance with all applicable privacy laws and can be contacted using the above information.

2. What Information We Collect

We collect various types of personal information when you use our AI telephone voice agent services:

Contact Information

• Name and business contact details

• Email address and phone numbers

• Billing and mailing addresses

Business Information

• Company name and industry type

• Service configuration preferences

• Account and subscription details

Call Information

• Call recordings and transcripts

• Caller identification metadata

• Call duration and frequency data

• Voice interaction patterns

Photo and Image Data Collection

• When you use the Photoshield application, we collect and store the following additional information:

  - Digital photographs and images uploaded to the platform

  - Photo metadata including creation date, file size, and technical specifications

  - Photo organization data including project names, client identifications, and sharing preferences

  - Access logs showing when photos are uploaded, viewed, or shared

  - Client sharing records and permission settings

Mobile SMS

Mobile Information Sharing

• Your mobile information will not be shared with third parties for marketing or promotional purposes under any circumstances.

Contact Information

• If you have questions or concerns about your privacy or our SMS registration process, please contact us at [email address] or [phone number].

Opt-Out Rights

• You may opt out of future SMS communications at any time. To opt out, text STOP or UNSUBSCRIBE.

Payment Information

• Billing details and payment methods

• Transaction history and subscription records

• (Note: Payment processing is handled securely by third-party processors)

Technical Information

• IP addresses and device information

• Service usage patterns and logs

• System interaction data

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide and maintain our AI telephone voice agent services

• Account Management: To manage your subscription, billing, and customer support

• Service Improvement: To analyze usage patterns and enhance our service quality

• Communication: To send service updates, billing information, and support communications

• Legal Compliance: To meet our legal and regulatory obligations

• Security: To protect against fraud, abuse, and unauthorized access

4. Third-Party Service Providers

To deliver our services, we work with trusted third-party providers who may process your personal information on our behalf:

Telecommunications Infrastructure

We utilize telecommunications service providers that operate global networks with data centers in multiple regions including the United States, Ireland, and other international locations. These providers maintain industry-standard security certifications including ISO/IEC 27001:2013 and SOC 2 Type II compliance.

AI Processing Services

Our AI voice processing is handled by specialized service providers that operate primarily from data centers in the United States. These providers maintain comprehensive security measures including HIPAA compliance, GDPR compliance, and SOC 2 certifications.

Integration Technologies

We may use various automation and integration platforms to connect with customer relationship management systems, workflow automation tools, and document management services to enhance our service delivery.

Important: All third-party service providers are required to maintain contractual agreements that ensure personal information receives protection comparable to Canadian privacy legislation requirements, including PIPEDA.

Photo Service Providers

To provide the Photoshield service, we share certain photo data with:

- Cloud Storage Providers: For secure photo storage and backup services

- Content Delivery Networks: To enable fast photo loading and sharing

- Authentication Services: For secure login and access control

All third-party photo processors are bound by strict contractual privacy protections and are prohibited from using your photos for any purpose other than providing the Photoshield service.

5. Cross-Border Data Processing

Your personal information may be processed and stored on servers located outside Canada, including in the United States. When personal information is processed outside Canada:

• It may be subject to the laws of those jurisdictions

• We cannot guarantee Canadian-exclusive data storage

• All service providers must maintain industry-standard security certifications

• Contractual safeguards ensure comparable protection to PIPEDA requirements

Photos stored in Photoshield may be processed and stored on servers located in Canada, the United States, and other international locations where our technology partners maintain data centers.

When photos are stored internationally:

- All transfers comply with Canadian adequacy requirements under PIPEDA

- Technology partners maintain contractual commitments to provide privacy protection comparable to Canadian standards

- Industry-standard encryption protects photos in transit and at rest

- You acknowledge that photos may be subject to lawful access requests in the jurisdictions where they are stored

6. How Long We Keep Your Information

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected:

• Call recordings and transcripts: Available during your active subscription and deleted within 30 days of service cancellation

• Account and billing information: Retained for 7 years after service termination (tax and legal requirements)

• Consent records: Maintained for 24 months after collection

• Support communications: Retained for 24 months after resolution

All information is securely deleted or destroyed when no longer required.

Photos and associated data in Photoshield are retained according to the following schedule:

- Active Account Photos: Retained throughout your active subscription period

- Account Termination: Photos are securely deleted within 90 days of account cancellation unless legal obligations require longer retention

- Individual Photo Deletion: When you delete photos from Photoshield, they are permanently removed from our active systems within 30 days

- Backup Deletion: Deleted photos are removed from backup systems within 180 days

7. How We Protect Your Information

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• Encryption of data both in transit and at rest

• Secure authentication and access controls

• Regular security assessments and updates

• Industry-standard data protection protocols

Administrative Safeguards

• Privacy training for all personnel

• Strict access controls based on job requirements

• Regular policy reviews and updates

• Incident response procedures

Physical Safeguards

• Secure facilities with controlled access

• Environmental and equipment controls

• Secure disposal of physical materials

We protect your photos through multiple security layers:

Technical Safeguards:

• End-to-end encryption for photo uploads and downloads

• Encrypted storage of all photo data at rest

• Secure authentication and multi-factor access options

• Regular security assessments and penetration testing

Administrative Safeguards:

• Strict employee access controls based on job requirements

• Regular privacy and security training for all staff

• Incident response procedures specific to photo breaches

• Privacy impact assessments for Photoshield features

Physical Safeguards:

• Secure data center facilities with controlled access

• Environmental controls protecting photo storage systems

• Secure disposal procedures for decommissioned storage media

8. Your Privacy Rights

Under PIPEDA, you have the following rights regarding your personal information:

Access Rights

• Request information about what personal data we hold about you

• Understand how your information is being used

• Know who has access to your information

Correction Rights

• Request corrections to inaccurate or incomplete information

• Have erroneous information amended in our records

Consent Management

• Withdraw your consent for certain uses of your information

• Understand the consequences of withdrawing consent

• Receive clear information about consent requirements

By using the Photoshield application, you provide specific consent for:

a) Photo Storage Consent: Collection and secure storage of your project photos on our Canadian and international servers

b) Photo Sharing Consent: Your direction to share specific photos with designated clients and team members

c) Metadata Processing Consent: Processing of technical photo information for organization and retrieval purposes

d) Access Control Consent: Implementation of login-based security measures to protect your photo repository

Client Photo Consent: You represent and warrant that you have obtained all necessary permissions and consents from clients, property owners, and any individuals used in photos before uploading them to Photoshield. You are solely responsible for ensuring compliance with applicable privacy laws regarding client photo sharing.

Photo Data

Your Rights Regarding Photo Data:

Under PIPEDA, you have specific rights regarding photos stored in Photoshield:

- Access Rights: Request information about what photos we store and how they're used

- Correction Rights: Update photo organization, project names, or metadata

- Deletion Rights: Delete specific photos or your entire photo repository

- Consent Withdrawal: Stop future photo processing while maintaining existing photos

- Data Portability: Request export of your photos in standard formats

Client Photo Rights: Clients who view shared photos through Photoshield may request information about their access records by contacting our Privacy Officer.

Complaint Rights

• Challenge our compliance with privacy principles

• File complaints about our privacy practices

• Escalate unresolved complaints to the Office of the Privacy Commissioner

9. How to Access or Correct Your Information

You can access or request corrections to your personal information by:

1. Email: Send a written request to [email protected]

2. Phone: Call us at1-877-331-6141

We will respond to your request within 30 days and may require identity verification before providing access to your information.

10. Marketing and Public References

With your consent, Voice Trade may publicly reference you as a customer for marketing and promotional purposes. You can withdraw this consent at any time by contacting our Privacy Officer.

11. Cookies and Website Technology

If you visit our website, we may use cookies and similar technologies to:

• Improve website functionality and user experience

• Analyze website usage patterns

• Provide personalized content and services

You can control cookie preferences through your browser settings.

12. Privacy Breach Notification

In the unlikely event of a privacy breach that could result in a real risk of significant harm:

• We will notify affected individuals as soon as possible

• We will report the breach to the Office of the Privacy Commissioner of Canada

• We will take immediate steps to contain the breach and prevent further unauthorized access

In the event of a security breach involving Photoshield photo data, we will:

• Immediate Assessment: Evaluate whether the breach creates a real risk of significant harm

• Client Notification: Notify affected users within 72 hours if there is substantial risk

• Privacy Commissioner Reporting: Report qualifying breaches to the Office of the Privacy Commissioner of Canada

• Client Information Protection: Provide guidance to affected clients about protecting their interests

Types of photo breaches requiring notification include unauthorized access to photo repositories, accidental photo sharing, or system vulnerabilities affecting photo security.

13. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

Children in Photos - Photoshield Requirements:

"If photos uploaded to Photoshield contain images of children:

• You must have obtained proper consent from parents or guardians for photo storage and sharing

• You are responsible for ensuring compliance with applicable child privacy protection laws

• You must not share photos containing children without appropriate parental consent

• We will delete photos containing children upon request from parents or guardians

Photoshield is not intended for direct use by individuals under 18 years of age.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on our website

• Notify you of material changes via email or other communication methods

• Indicate the date of the last revision

Your continued use of our services after changes to this Privacy Policy indicates your acceptance of the updated terms.

15. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact:

Privacy Officer
11178365 Canada Corporation (Voice Trade)
Email: [email protected]
Phone: 1-877-33-6141
If you are not satisfied with our response to your privacy concern, you have the right to contact the Office of the Privacy Commissioner of Canada:

Office of the Privacy Commissioner of Canada
Website: www.priv.gc.ca
Phone: 1-800-282-1376
Email: [email protected]

16. Compliance Framework

This Privacy Policy is designed to comply with:

• Personal Information Protection and Electronic Documents Act (PIPEDA)

• Provincial privacy legislation where applicable

• Industry best practices for data protection

• International privacy frameworks where relevant

Voice Trade is committed to maintaining the highest standards of privacy protection and transparency in all our data handling practices.

This Privacy Policy represents our commitment to protecting your privacy and ensuring transparent, responsible handling of your personal information in accordance with Canadian privacy law and industry best practices.

Implementation Notes

PIPEDA Compliance Highlights

1. Meaningful Consent: The revisions implement PIPEDA's meaningful consent requirements by clearly explaining photo collection, use, and sharing purposes[82][103][106].

2. Purpose Limitation: Photo processing is limited to specified, legitimate business purposes consistent with PIPEDA requirements[71].

3. Retention Minimization: Photo retention periods are clearly defined and limited to business necessity as required by PIPEDA[68][71].

4. International Transfer Protections: Adequate safeguards for international photo transfers comply with PIPEDA cross-border requirements[62][68].

5. Individual Rights Implementation: Comprehensive access, correction, and deletion rights meet PIPEDA's individual access principles[49][71].

Canadian Privacy Law Best Practices

The revisions incorporate recent Canadian privacy law developments including:

- Enhanced breach notification procedures reflecting current PIPEDA requirements[101][104]

- Third-party sharing transparency following federal privacy guidance[83][103]

- Risk-based consent approaches aligned with Privacy Commissioner guidance[106]

- Children's privacy protections consistent with Canadian privacy standards[87][103]

Legal Risk Mitigation

These privacy policy amendments address specific risks associated with photo storage and sharing services:

- Copyright and Consent Issues: Clear user responsibilities for photo rights and permissions[84]

- Client Privacy Protection: Explicit consent requirements for client photo sharing[45][67]

- Data Sovereignty: Transparent disclosure of international data processing[69]

- Breach Response: Comprehensive incident response procedures for photo security events[83][101]